How we handle the personal data of Betride players
Effective from 8 October 2026.
Betride acts as the controller of the personal data that players give us. In this policy “we” and “our” mean the Betride casino site, and “you” means a player in the United Kingdom. The sections follow the life of an account, from the first form to the last record.
1. Before you register
1.1 Visitor data
When you open the site without an account, your browser sends us technical data: device type, browser, internet address and the pages you request.
1.2 Cookies at this stage
Necessary cookies keep the session working and protect it. Cookies for measurement and preferences are used according to the choice you make in the cookie notice, which you can change in the browser at any time.
1.3 Visitors without an account
We do not ask a visitor for personal details before registration. Technical data is used to keep the site working and secure.
1.4 Local storage
The site may keep a setting, such as the language, in the browser’s local storage. We treat it in the same way as a cookie.
2. At sign-up
2.1 What you give us
Email address, username, password, country, account currency, first and last name, phone number, home address, city, postcode and date of birth.
2.2 Why we need it
We use these details to open and run the account, to confirm that you are an adult and to contact you about the account. The legal basis is the contract with you and our legal duties on age and identity.
2.3 Password
We store the password in a protected form. We never ask for it by email or in chat.
2.4 Marketing messages
We send promotional email only to players who have not objected, and every message offers a way to stop. Service messages about the account continue to be sent.
3. During play
3.1 Records of play
We record session times, the games opened, stakes and results. We use these records to run the account, to settle disputes and to apply the limits you set.
3.2 Signs of harm
We may use account activity to detect signs of harmful play. A person reviews any flag before an account is restricted.
3.3 Security monitoring
We use technical data to detect fraud and unauthorised access. Our legitimate interest in the security of the site is the legal basis.
3.4 Support correspondence
We keep the messages you send to our support team by email or live chat, and our replies, for as long as they are needed to resolve the matter and show what was agreed.
4. Deposits and withdrawals
4.1 Payment data
We record the method used, the amount, the date and the status of each deposit and withdrawal. We do not store a full card number in our support correspondence and we never ask for it there.
4.2 Verification data
Before the first withdrawal we may ask for a photo identity document, proof of address and, where needed, a photograph of the payment method. We use these only to check identity, age and ownership of the payment method.
4.3 Payment and verification providers
We pass data to the providers that process payments and identity checks, as far as the task requires. These providers also act under their own privacy notices for the data they handle for their own purposes.
4.4 Authorities and advisers
We disclose data to a public authority when the law requires it, and to legal, audit and security advisers who are bound by confidentiality. We do not sell personal data.
5. Leaving or closing the account
5.1 Records we must keep
After closure we keep the records that the law requires us to keep, such as payment and verification records, for the period the law sets.
5.2 What we delete
We delete or anonymise the remaining data when the retention period ends.
5.3 Closure requests
A player may ask to close the account at any time. We confirm the request from the email address on the account and tell the player which records we must keep.
5.4 Inactive accounts
We may contact the owner of an account that has been unused for a long period. Data of a dormant account is kept under the same rules.
6. Throughout the life of the account
6.1 Security
We use access controls, encrypted connections and limited internal access to personal data. If a breach affects personal data, we assess it, contain it and notify those concerned and the regulator where the law requires.
6.2 Transfers outside the United Kingdom
Some providers process data outside the United Kingdom. Where this happens, we require a level of protection that the law accepts for such transfers, and the providers act on our instructions.
6.3 Minors
The site is for persons aged 18 and over. If we learn that data belongs to a person under 18, we close the account and delete the data that the law does not require us to keep.
6.4 Automated decisions
Security checks may flag unusual activity for review. No account is restricted on an automated flag alone.
7. Your rights
7.1 What you may request
Access to your data, correction, deletion where the law allows, restriction, objection and a portable copy.
7.2 How to ask
Write from the email address on the account. We may ask for verification before acting on a request.
7.3 Objection to marketing
You may object to promotional messages at any time. The objection does not affect service messages about the account.
7.4 Complaints
You may complain to the Information Commissioner’s Office if you believe your data has been mishandled.
8. Changes and contact
8.1 Updates
We amend this policy when our practice or the law changes, and the effective date above changes with it. A material change is announced on the site before it applies.
8.2 Where to write
Privacy requests go to [email protected]. Please include the username, the nature of the request and, for a rights request, the data concerned.
8.3 Response times
We aim to answer within the period the law sets and tell you if more time is needed.